Two broad categories of consultation approaches are suggested
It should be noted that all these methods are not presented necessarily
as "stand-alone" options, but should be considered as part of a consultation plan
which reflects principles
of good consultation.
These methods are presented as a list. This list may be considered as
consultation methods in certain cases, but more often should be seen as
a means of informing potential participants and the community about
forthcoming issues which are to be the subject of consultation.
Write a Letter
This is a personally addressed letter to all affected households. It
outlines the issue and invites comment. It always indicates where the
comment should be directed within council.
This is a non-addressed leaflet or flyer that summarises the issues and
invites feedback to council. The flyer indicates how that feedback can
This is the council's regular publication. It can carry articles about
a major project, vision, policy or issue. If it is used for
consultation, the article must inform and encourage feedback. The
newsletter is an important vehicle to report on the results of other
These can range from a special news sheet to a brochure or draft
printed policy. They are designed to inform the consultation process.
Advertisements in the Local Newspapers
Advertisements in the news section of the local papers (except for
statutory requirements) are an important means of advising the
community about the matter under consultation and how residents might
have their say.
This involves issuing media releases and conducting interviews with
local journalists. If it is part of the consultative process, the
council spokesperson must ensure that people are told how they can
comment on the issue in question and that feedback would be welcomed.