Building 16 (Storey Hall) Adelaide Room
336–348 Swanston Street Melbourne
Melbourne, VIC 3001
Digital Transformation of Local and Regional Government Service Production and Delivery
Local and regional government contexts differ: Some are rural, some urban, while others are mixed; some are densely populated, others are not; responsibilities, service portfolios and socio-economic mix vary. That said, local and regional government are faced with the same technology dilemmas as other parts of the public and private sectors, that is: How to optimise the use of technology.
The closer to citizens and businesses the better-equipped government is to deliver services relevant to the specific context. In many
Emerging technologies and concepts like Artificial Intelligence (AI) and Blockchain, Internet of Things (IoT) and smart sustainable cities and communities
In this context, the session will discuss concrete and real challenges and opportunities to sustain the real value adding digital transformation of local and regional government including its implications for
How to harness technology to improve
How to establish whole-of-government and user-centric service production and delivery ecosystems across multiple service delivery channels.
How to utilise different partnership forms and modes of service production and delivery like public-private partnerships, co-production, joint service centres, outsourcing etc.
Session themes include technology options, service production and delivery ecosystems, benefit realization, change management and transformation frameworks, user needs, inclusive and accessible service design, participatory and knowledge-based decision making, key enablers, inter- and intra-governmental collaboration, partnerships and outsourcing
Chair Chris Eddy
Helen Anstis Executive Director, Corporate at Service Victoria
John Nevins Chief Executive Office City of Kingston
Rachael Dapiran Executive Director, Planning, Infrastructure & Technical
Additional Event Info